I wanted you to meet the nicest Drivers License Lady that I've ever met. Her name is Shirley and she works at the DMV in Sherman, Texas. On Friday, Rick and I stood in line forEVer, and when we finally got up to the counter, she was just as cheerful and good-natured as she must've been when she arrived -- not a hint of impatience or irritation, but actual friendliness. Note the time on the clock behind her: it was already fifteen minutes past closing time, but she still served us as if we'd been the first ones of the day.
All DMV officers should take lessons from Shirley. She actually made our time pleasant and enjoyable there.
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